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A receptionist mocked a "homeless man" at her luxury hotel desk—then watched him fire her entire management team. Margaret Chen straightened her Hermès scarf and surveyed the marble lobby with satisfaction. Fifteen years at the Grand Luminere Hotel, and she'd perfected the art of spotting trouble. The automatic doors hissed open. She tensed. An elderly man shuffled in wearing a torn windbreaker, baggy jeans stained with what looked like coffee, and scuffed work boots. His white hair stuck up at
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