Tools are important, but effective processes are key. During a #ransomware attack, your EDR can accurately predict & prevent malicious activity over a period of days... But what if nobody is paying attention to the logs and alerts on the other end? The threat actor gets a free pass to experiment against your #IT environment, however many times they please. Software will do what it's coded to do. But organizations are run by people — and the right training can make or break a secure environment.