Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
Oct 8, 2024 · Modern CMS platforms support multi-channel or omnichannel content and experience delivery in a variety of ways and with a broad range of sophistication. Headless content management systems are ...
What Is Net Promoter Score (NPS)? - CMSWire.com
Mar 4, 2024 · The net promoter score survey allows customers to choose a score between 0 and 10, with 0 meaning "not likely at all," and 10 meaning "very likely." The net promoter score scale breaks down what ...
A Look at 19 Enterprise Digital Asset Management Solutions
Jan 30, 2024 · In this article, we take a look at 19 enterprise DAM solutions included in Gartner's Peer Insights. 1. Acquia DAM. Acquia acquired Widen in 2021 and the Widen Collective now goes by Acquia DAM ...
Third-Party Cookie Deprecation: The Ad Industry's New Dawn
Jan 29, 2024 · Google's phased elimination of third-party cookies, starting January 2024 with a small percentage of Chrome users, signals a major change for marketers and advertisers. This initiative, which was ...
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · Customer experience management (CXM) is a strategic approach that focuses on creating customer experience that exceeds expectations. It involves optimizing each interaction between a customer and ...
The Art of Keeping Customers Hooked - CMSWire.com
Mar 1, 2024 · Determine the number of new customers added within the time period (N). [ (E-N)/S] x 100 = CRR. So if one is interested in CRR over a six month period, and the number of existing customer was 220 ...
Digital Experience, Customer Experience, Customer Service and …
Explore the CMSWire software marketplace featuring industry leading digital experience platforms, customer data platforms, call center platforms and martech software
Top 8 Customer Experience Courses and Certifications
Jun 10, 2024 · Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
Twitter Discontinues Periscope, But Live Streaming Lives On
Sep 17, 2021 · In December 2020, Twitter announced plans to shut down its video streaming-focused Periscope app. Periscope was pulled from app stores, and the platform formally shut its doors on March 31, 2021 ...