Find the top CRM Customer Engagement Center with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

The Customer Relationship Management (CRM) software market is expected to grow over 14% through 2025. To capture this opportunity, marketers must understand businesses' challenges and approaches to software investment in order to build a more relevant and successful engagement strategy.

Dec 17, 2024 · Gartner defines CRM customer engagement center (CRM CEC) as a cohesive set of software built around core case management tools used to provide customer service and support by engaging with customers, while intelligently orchestrating the processes, data, systems, and resources of an organization.

Nov 8, 2023 · According to Gartner, a CRM customer engagement center is a “cohesive” software suite that revolves around case management. Indeed, the suite orchestrates, data, systems, workflows, and various other resources to support businesses in delivering their desired service experience across cases.

Learn how service leaders can use customer relationship management (CRM) systems to improve the customer relationship experience as the organization evolves.

Nov 20, 2023 · For the 14th consecutive year, Salesforce Service Cloud has been named a leader in the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center report.

Nov 15, 2023 · The Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders looking for technology solutions that best meet their current and long-term needs.

Jan 15, 2025 · Learn why Gartner named ServiceNow a 2024 Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center (CEC).

Dec 17, 2024 · The CRM market has become increasingly competitive, and those used within customer service environments are no exception. Gartner refers to these as Customer Engagement Center (CEC) CRMs. Reflecting on the crowded nature of the CEC space, the analyst highlights that the top 20 vendors have a combined market share of less than 70 percent.

The 2023 Gartner Magic Quadrant for the Customer Engagement Center report is available for complimentary download for a limited time. The full report includes: How Gartner views the current ecosystem of CEC technologies. Considerations for businesses looking to implement CRM and CEC technologies