The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› by Ivy Liscomb You can do a surprising amount of work on an iPad with the right ...

When the IBM PC was new, I served as the president of the San Francisco PC User Group for three years. That’s how I met PCMag’s editorial team, who brought me on board in 1986. In the years since that ...