Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

NotchHR is pleased to announce the appointment of Tayo Sowole as its new Managing Director, marking a strategic move to ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement. Acquiring new customers is important, but retaining existing ones is what ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Fairport Harbor Village resident Justin Levine kicked off 2025 by launching a new business. Levine has established Lake ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

It is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value ...

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

With its explosion on Tuesday following a blowout earnings report, Palantir (NASDAQ: PLTR) crossed a market cap of $200 ...