Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Several months ago, Ford CEO Jim Farley said ending the nearly two-decade-long EV tax credit would halve America’s ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Founders and experts explain how they assess time to value (TTV) at every stage of the customer journey as consumers demand ...

Petco disclosed a data breach exposing customer Social Security numbers, financial account details, and driver's license ...

A Texas man was found guilty of murder on Dec. 10 after fatally shooting a man who tried to intervene during an altercation ...

Ronald Spektor, 23, has been charged with impersonating a Coinbase customer care representative to trick victims into turning ...

"We have absolutely zero tolerance for this type of appalling behavior," a DoorDash spokesperson told PEOPLE in a statement.

Shocking footage shows a DoorDash driver pepper-spraying a customer's Arby's order in Evansville, and a criminal ...

Dialogue AI is revolutionizing the $140B research sector by replacing static surveys with live AI interviews. Get deep, ...

Immediately after the November 20, 2025 release of the beta version of the SME scraping tool, AT&T detected that T-Mobile was ...