AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

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A hospitality tech firm which is used by almost 2,500 food and drink SMEs has been awarded a UK Smart Grant by the government to develop an AI model for its CRM and loyalty platform.

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An OSINT investigator and security researcher has raised big questions involving credit bureau TransUnion and the data breach ...

What would it mean for your business if every customer had a personalised experience Hyperpersonalisation goes beyond basic ...