From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Looking for a better way to manage customer conversations? Discover the top free CRM software options for 2025, including ...

That’s the pitch from Clarify, a Seattle startup founded last year that just raised $15 million to grow its AI-powered CRM ...

Diamond Hill Capital, an investment management company, released its “Long-Short Strategy” first-quarter 2025 investor letter ...

This integration can help make sales training more personal. This CRM data can give you an idea of what your customers want, ...

Always regarded as one of the world’s most glamorous and high-end sports, Formula 1 has undergone somewhat of a fanbase ...

This data then connects to AI features within other platforms, such as tone analysis and messaging feedback. The CRM also helps each agent suggest the customer's next steps, with the company ...

On the brink of CRM 3.0 So what’s the big takeaway from Possible and from Lanzi’s view of the world right now? It’s that CRM, commerce, media, AI and storytelling are no longer separate topics.

3 ways to leverage CRM data for PPC advertising Once you’ve identified key audience clusters, apply those insights across Google Ads, LinkedIn Ads, Meta Ads, and other paid platforms.

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information ...

For years, customer relationship management (CRM) in law firms has often been viewed as a glorified Rolodex — a necessary but often underutilized system primarily seen as a data repository.

Unlike a CRM, which focuses on managing interactions and relationships, a CDP’s main job is to collect and unify scattered data — from website activity to email interactions — into one ...