Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call ...

Like the other phone mystery shopping opps I have listed, you can do the work anytime provided the business you are calling ...

Learn essential tips for managing remote teams and integrating AI tools to stay competitive in today’s fast-paced business ...

and the combined team's high level of personalized service and solution-oriented support. This powerful combination is augmented by seamless integrations into Microsoft Teams™ and Zoom™ Phone, ...

Windstream Enterprise today announced the addition of Talkdesk Express™ to its Contact Center as a Solution (CCaaS) portfolio. Purpose-built for small and medium-sized businesses (SMBs), the new ...

Microsoft 365 and Google Workspace are considered two of the most popular business productivity suites on the market. Here’s ...

From making skin cancer detection easier to making drone delivery safer, these companies are showing that good things can ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

When Alex Serdiuk co-founded the synthetic-voice-technology startup Respeecher six years ago in Kyiv, Ukraine, he did not ...