AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

DIGITAL banks are growing in popularity, as people switch to take advantage of perks such as fee-free overseas spending, budgeting and savings tools, and better customer service.  These ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

The healthcare industry is rapidly embracing virtual support, creating new opportunities for those who want to work remotely ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

When marketers hear “GPU developer conference,” it rarely sparks excitement. But Nvidia’s GTC is no ordinary tech meet-up – ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

AI is the broader concept of machines being able to perform tasks intelligently, whereas machine learning is a specific subset of AI that focuses on enabling machines to learn from data. In machine ...