I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business challenges it may help solve in the future.

SugarCRM's new CEO David Roberts on why he joined the company as CEO, why he describes himself as a mechanical strategist, and how the company will help their customers benefit the most from AI ...

The other day, Alice, one of my coworkers, called asking about Legal Assistance and what role a legal process outsourcing ...

From the new Business Suite to the Business Data Cloud and the AI apps, everything is to be pre-configured in the cloud.

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

According to 4.5-star Wedbush Securities analyst Dan Ives, the broader software industry is now set to benefit from the exploding use cases of ...

With many workers choosing to stay at their companies, the passive job seeker market becomes crucial. Here's where CRMs can help.

The real challenge of CRM success isn't choosing the right system, but ensuring your team is trained and supported for ...

HCLTech, an Agentforce partner, will use its knowledge of Salesforce, Inc. (NYSE:CRM) digital modernization to assist ...