AI and smart data help businesses not only improve their service but also build good and meaningful relationships with ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Businesses that fail to build a brand that prioritizes their customers struggle to build loyalty and trust. A brand that puts ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a ...

Finding that perfect sweet treat can be a difficult task, but luckily when the craving strikes, comfort can be found in the ...

Operating a restaurant requires efficient management, great customer service, and adaptability. As restaurant operators know, ...

(WJAR) — A New Bedford neighbor and long-time Honey Dew Donut employee has been recognized all over social media as a person who truly understands customer service. In November of 2004 ...