Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Businesses that fail to build a brand that prioritizes their customers struggle to build loyalty and trust. A brand that puts ...

Enabling client success requires more than good intentions. It takes diligent effort and sustained focus to ensure that ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Xfinity is the best internet service provider in Bloomington. It has the broadest coverage, the cheapest plans and the ...

Independent tire shops share Tire Industry Success Strategies on customer service, technology, and growth in the evolving ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

We look at what IT leaders can do to help untangle the numerous structured and unstructured data sources that exist in a ...