They watched videos featuring Starbucks executives ... Schultz said. To develop the training, Starbucks cast a wide net. The afternoon's curriculum was developed by a team of more than 30 experts ...

Numerous customers can be heard coming to their defense in a viral video of ... this issue.” Starbucks COO Rosalind Brewer repeated Johnson’s call for unconscious-bias training during a ...

Mr Johnson said the video was "hard to watch" and that ... explaining that for the rest of the day staff are getting training to make Starbucks "a place where everyone feels that they belong".

Nearly 175,000 staff will receive the training, as will all future ... Brandon Ward's video of his encounter at a Starbucks has gone viral Mr Ward's video provoked a strong reaction on social ...