A 68-page guidebook and more than a dozen pre-recorded videos made up the majority of Starbucks’ hours-long training session on Tuesday.

To prepare for the training, Miller said the Seattle-based company sent training manuals and iPads to watch the corporate videos. Customer Pamela Beltran-Mayan, 17, of Detroit praised the company ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't bought anything.

In April, Starbucks was roiled by the public outcry when police arrested two black patrons of a Philadelphia store. Since then, it has conducted an afternoon of anti-bias training in all 8,000 U.S ...

Starbucks’ bias training finally happened. Here’s what it looked like Tuesday’s training for employees marked the beginning of monthly training sessions for employees on issues beyond racial ...

A Starbucks fan recently shared a tip to producing the chain's drinks at home: printing out a binder of Starbucks' training materials.

Starbucks closed 8,000 stores across the United States for four hours on Tuesday afternoon to conduct racial bias training for employees – a move that employees have shared mixed feelings about.

As Starbucks prepares to close stores for racial-bias training this week, the coffee giant will not only be confronting a difficult and emotional issue but will incur some hefty expenses in the ...

Starbucks, trying to tamp down a racially charged uproar over the arrest of two black men at one of its stores in Philadelphia, plans to close more than 8,000 U.S. stores for several hours next ...

STARBUCKS has rolled out its staff racial bias training with a 68-page guidebook and more than a dozen videos focusing on identifying racial prejudices, learning to be “colour brave,” and ...