The best companies don’t need to declare a special year of customer focus, because they’ve already designed their business to ...

Bulky feedback forms and tying up CEO bonus to net promoter scores is not customer centricity ...

Doha: The Qatar General Electricity and Water Corporation (Kahramaa) has officially launched its 2025 Comprehensive Customer ...

Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

Meralco is actively transforming the Philippine energy landscape through technological innovation, environmental stewardship, and public service.

By end-March 2025, incidents of power interruptions per customer, measured by the System Average Interruption Frequency Index, was only at 0.185 times — an improvement from 0.2082 times in the same ...

While good customer service is being provided across the board, there is still scope for improvement to ensure we bring a ...

At the core of Ajmera Cityscapes is a deeply held belief: homes are not just built, they are lived, loved, and remembered. Guided by its signature philosophy of 'Fuller Living', the brand envisions ...

As part of its global growth strategy focused on innovation, operational excellence, and customer centricity, Planasa ...

May brought a slight cooling in customer sentiment across the UK’s financial services sector. While the figures remain strong ...

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...