Direct customer feedback is the best indicator of a company’s overall performance. When you actively engage with your customers, you quickly learn of their likes and dislikes, which gives you the ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

"Everything seemed fine." These three words echo through countless customer churn post-mortems after a seemingly stable customer departs. But here's what years of SaaS churn analysis have taught ...

So how do you unlock such value for your business? Here are five keys to customer retention that can help you increase revenue, fill up the sales pipeline, and improve performance. To achieve their ...

According to new research, 79% of consumers plan to cancel subscriptions ... To discover more findings, download the full report - Customer Service Skimpflation: The Impact on Sales, Retention, and ...

So, the first step in crafting a retention plan is to ensure that ... Penetration marketing aims to maximize customer value by optimizing current-customer sales. In consumer marketing, this ...

Sales teams often struggle with streamlining their efforts to enhance productivity and close more deals. With the advancement of CRM technology, integrating ...

Don’t make it a sales call. This can also be a powerful ... Learn how to actively engage your customers and put a strong customer retention plan in place with extensive systemization and training.

Founded by Ryan Schultz, DIVACS is on a mission to empower organizations with tools and strategies that optimize sales performance, enhance client retention, and unlock unparalleled growth.