AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last year’s SaaStr or ...

"And I wanted a change in my job to try something different." Masrani said his final project before joining Microsoft involved building a customer-managed key encryption feature, which required ...

"And I wanted a change in my job to try something different." Masrani said his final project before joining Microsoft involved building a customer-managed key encryption feature, which required ...

This morning you have a job, this afternoon ... Senior Rep. Industry certifications and awards adding credibility. If these are some best practices from resume builder websites, where can ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

In our Reality Check stories, Herald-Leader journalists dig deeper into questions over facts, consequences and accountability. Read more. Story idea? [email protected]. After the U.S ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs ... staffing cuts will hurt customer service. What’s more, the reduction ...

Learn more. After reading about the 75-70 vote to censure Rep. Laurel Libby for using photos and identifying a young transgender student to advance a conservative political agenda, I have one ...

“I’ve been fielding calls from (Fiscal Service) workers that are concerned about their jobs,” Chairman Jeff Fox said. “The only way for our town, our county to turn around is good-paying jobs.