Amica uses the HyperIntelligence® feature of the Strategy One platform, integrating insights into frontline representative workflows to facilitate high-quality customer care.

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer service is “on the brink,” according to an ...

Rep. Pat Ryan, D-NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care issues.

The America's Best Customer Service 2025 list includes five c-store brands and five gas station brands, with three companies appearing in both categories. Convenience stores: Buc-ee's (with a ...

TROY, Mich.: 1 Aug. 2024 — Overall satisfaction with wireless provider call centers has increased 13 points (on a 1,000-point scale) from a year ago, according to the J.D. Power 2024 U.S. Wireless ...