AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

However, the sheer number of options on the market can make it quite difficult to choose the best VoIP service for home use. Is the cheapest option good enough? Or should you go for something a ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

SAN FRANCISCO--(BUSINESS WIRE)--6sense ®, the leading platform revolutionizing B2B revenue generation, today announced that Jeff Romano has been appointed Chief Customer Officer. Reporting to ...

BOTTOM LINE: Texas Tech hosts Colorado looking to break its four-game home slide. The Red Raiders are 10-6 in home games. Texas Tech is 7-7 in games decided by at least 10 points. The Buffaloes have ...

Pending home sales in the United States slid to an all-time low in January as high mortgage rates, record-high home prices, and possibly the terrible weather last month hindered those seeking to buy.

The guidelines will focus on seven categories of measures: Cloud governance, cloud infrastructure security, cloud operations management, cloud services administration, cloud service customer ...