Switching from spreadsheets to successIt’s time to embark on a transformation to overcome fears and unlock efficiency, productivity and sustainable growth in the warehouse industry. By Rina ...

Intel's new CEO, Lip-Bu Tan, said he wants brutal customer feedback to address recent shortcomings. Tan's appointment follows ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Roy has over 20 years of experience in Tata Group companies and has been instrumental in expanding Croma's market presence ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

A new study by the Financial Sector Conduct Authority reveals that 67% of customers surveyed expressed buyer’s remorse ...

Poplar Bluff, Missouri, March 31, 2025 (GLOBE NEWSWIRE) -- ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

By making some strategic updates to its website, a company can foster deeper connections with customers, improve UX and significantly boost conversion rates.

What would it mean for your business if every customer had a personalised experience Hyperpersonalisation goes beyond basic ...

DoD’s former CXO shares details from the young office’s efforts to begin scaling customer experience across the department.