CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that Cole, Scott, and ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately ...

ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ...

PeopleCert's ITIL-ATV Program ITIL continues to be the most widely recognized ITSM best practice standard globally, guiding organizations focused on streamlining their service delivery workflows.

Assignment Rules: Custom auto-assignment of tickets based on priority, issue type, or workload. Knowledge Base: Learn how to create and manage help articles to empower users and reduce tickets. Canned ...

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or ...