This is the fifth of this series and if you have not read the first several then I invite you to go back and take a look at ...

One of the questions was about BPO itself and whether it has stood up to rigorous analysis. Obviously, we are early in the ...

Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

Genpact is transitioning from a legacy BPO provider to a digital transformation partner, with ATS driving higher-quality, annuity-like revenue growth. Learn more about G stock here.

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Persistent Systems’ approach to this is via its AI-powered software development framework, SASVA. This framework has three ...

Rapido co founder explains how low margins and a focus on frugality helps his ride-hailing platform give back more to its ...

Accounting automation allows accounting firms to offer real-time insights to clients by reducing the time spent on manual processes. It creates space for ...

India's export performance has remained steady despite global trade challenges. This resilience offers a crucial opportunity ...

Authorities have recently started raids on illegal underground POGOs registered as BPO and IT firms as part of an intensified crackdown. A second category of operators has also been ...

Capita’s latest valuation update edges its fair value estimate up from £4.96 to about £5.09 per share, even as long term revenue growth assumptions are trimmed from roughly 1.44% to 1.31% a year. This ...

Nigeria's new fiscal policy includes a 25% corporate tax reduction and 0% CIT for small businesses to stimulate economic ...