Originally, AWS used Q in Connect mostly to help guide agents through their customer interactions. Now, businesses can use the service ... and help improve overall service quality.” ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order ... by improving customer experience, businesses can remain competitive ...

From layoffs and slow sales growth to AI innovation and entering new markets, here are the top 10 most important AWS news ... transform and improve virtually every customer experience, and will ...

The collaboration combines Adobe's expertise in Customer Experience Orchestration with AWS's advanced cloud services. Building on the availability of Adobe Experience Platform (AEP) on AWS ...

The reason is simple: our research has shown that we can ... (AWS) to make Adobe Experience Platform (AEP) available on AWS. The platform will help businesses deliver highly personalized customer ...