AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The Information claims AWS pitched at least one of its cloud customers to consider renting servers powered by Amazon’s ...

Security and compliance are also key considerations. Many regulated industries—including financial services, healthcare, and ...

Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk ...

As 2025 unfolds, enterprises that embrace data as a strategic asset will lead the way in redefining digital transformation.

The new AI capability for Amazon Q in QuickSight also accelerates productivity for data analysts, helping them build ...

We recently published a list of 11 Best Predictive Analytics Stocks to Buy According to Analysts. In this article, we are ...

More than 135 AWS trainings on AI/ML are available to everyone, with all levels of experience. And throughout this year, ...

Newly launched agentic offering leverages NVIDIA AI Enterprise and AWS ... and customer premises equipment (CPE) placement, service providers can optimize network configurations to deliver better ...

March 13, 2025 (GLOBE NEWSWIRE) -- Carahsoft Technology Corp., The Trusted Government IT Solutions Provider ®, today announced Twilio's customer engagement platform ... Carahsoft as repackaged ...

Does AI use sentiment analysis in all sectors? Every industry, from finance to retail, could benefit from AI-driven sentiment insight to improve customer relations and increase engagement. What tools ...

The article stresses how automated capacity forecasting and auto-scaling can ... the customer experience, so it’s not the only solution we want in place to handle the situation. Source: AWS ...