If you can turn an angry customer into a happy customer, you’ll keep them coming back. If you give them more than they expect, you’ll not only gain their loyalty, you’ll turn them into cheerleaders ...

Money held in a joint account belongs to all account holders and, if the account has an overdraft, you’ll all be responsible ...

Welcome back to the “How-to with Happy Returns” video series. In our last video, we explored the power of tracking shopper feedback through Net Promoter Scores (NPS). Today we’re tackling another ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

To coincide with Coldplay’s latest project, the band collaborated with Microsoft to produce an AI-powered experience that lets fans interact with their new album in a unique and personal way.

The actor, who is known for his iconic run as the Fourth Doctor, turned 91 on 20th January, with his family and friends sharing a new photo to celebrate the occasion. Baker was pictured grinning ...

For many of America’s 170 million TikTok users, US President Donald Trump’s move to delay a legal ban of the popular social media platform was cause for celebration. But in China, where TikTok ...

British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor customer service record. Customers said Britain’s second biggest ...