Customer Service have been breathing new life into emo since they formed in Halifax, Nova Scotia in 2021. They channel an incredible amount of heart into everything they do from their 2024 debut EP ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

The researchers hypothesized that if teasing makes customers feel the brand is more like a real person (“anthropomorphism”), ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Lyft (NASDAQ:LYFT) and AI startup Anthropic unveiled a groundbreaking partnership aimed at transforming the rideshare experience for Lyft's (NASDAQ:LYFT) network of 40 million annual riders and over 1 ...

Families in Austintown could have a new place to get active and have fun in the near future. According to documentation provided to 21 News by Austintown Zoning Inspector Darren Crivelli ...

The 40-year-old Montana man “was a hard worker and fun-loving guy up until his untimely passing,” an online obituary said.

Itawamba County's MSU Extension Service is bringing science into the ... Itawamba County youth an opportunity to get hands-on with fun science experiments that they can perform in their own ...