The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Poor customer service leads in driving customer switching propensity in the banking sector.It leads by 47.31 per cent.This is followed by high fees and charges at 45.98 per cent.Findings stress the ...

As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Decarbonization: As utilities work to reduce their carbon footprint, solid dielectric switchgear provides a greener alternative to gas-insulated models, as it eliminates the use of SF6 and other ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Needless to state, healthcare is the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in humans as well as in animals. Undeniably, too, the ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The American Customer Satisfaction Index found two-thirds of online retailers saw satisfaction drop year over year.

The 47-year-old Scouser shot to stardom in 2012 on the ninth season of X Factor. Christopher was a ... He is a regular customer at 'Europe Surgery' in Poland, as he has also had treatment on ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...