Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

First Insight has been recognized as a Major Player in the IDC MarketScape: Worldwide Retail Promotions Management 2024–2025 Vendor Assessment.

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

Easy Dynamics is excited to announce the appointment of Harrison Smith as Vice President of Business Development. Harrison joins the company following a distinguished two-decade federal career.

Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.