CAPE TOWN – Telviva’s customer relationship management (CRM) integration solution is designed to bridge Telviva’s advanced ...

Product executives from SugarCRM and Freshworks explain how generative AI is reshaping CRM by enhancing productivity, ...

GReminders' latest integrations put meetings and productivity tools at the fingertips of wealth management advisors.

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major ...

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TULSA, Okla. — Tulsa Mayor Monroe Nichols, City leaders and Family & Children’s Services celebrated the integration of mental health clinicians in the City’s 911 Call Center on Monday.

In today’s rapidly evolving retail landscape, businesses must adapt to meet the changing demands of their customers. With the ...

Under this partnership, Circles will provide its cloud-native, full-stack digital telco SaaS platform – honed through ...

This article will explore how call center AI is changing the game when it comes to call center dynamics. Most of us are familiar with IVR when calling customer service centers, and have found them ...

The US Court of Appeals for the First Circuit on Thursday held that a Massachusetts law banning the sale, transfer, or possession of an assault weapon is not unconstitutional under the Second ...