Not all feedback is direct. Repeated questions, increased oversight, or sudden disengagement can signal someone’s hidden concerns. When you notice these cues, it’s time to get curious. Ask yourself ...

For decades, organizations have approached data architecture with a monolithic mindset—centralized platforms, complex ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

By categorizing and filtering user input, you can better focus on driving AI improvement. This iterative process—blending automation with human review—ensures AI learns from high-quality data, leading ...