Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

The value comes from clarity, collaboration and meeting clients where they already feel confident. That’s not just good AI ...

A market research company’s research shows that getting the gear to host a pool party costs less than it has in years.

The post Entitled Shopper Thought They Could Bully A Retail Worker, But They Were Silenced By A Perfectly Delivered Comeback ...

Tucked away in the rolling hills of Lancaster County, where the clip-clop of horse hooves provides the soundtrack to daily life, Fashion Cents Consignment in Strasburg has become the worst-kept secret ...

For the past couple of years, Amazon.com Inc. has recalibrated its Prime Day shopping events to entice cautious consumers and play defense against stiffer competition from the likes of Walmart Inc., ...

In the early stages of engagement, B2B buyers are assessing not just your solution, but also your credibility, transparency ...

To build long-term loyalty and relevance, brands must evolve with their customers and stay aligned with their expectations.

Retail giants Amazon and Home Depot are responding to a 31-day boycott of the companies, slated to begin today. The effort, led by the nonpartisan organization, People's Union USA, alleges that these ...

Kevin Walsh, owner of Little Rock, Arkansas, design firm and showroom Bear Hill Interiors, talks about keeping his team’s ...

Creating a culture where feedback flows openly and constructively is essential to employee growth and organizational health. But giving and receiving feedback in a way that’s both timely and helpful, ...