Bulky feedback forms and tying up CEO bonus to net promoter scores is not customer centricity ...

DFCC Bank PLC has entered into a partnership with the Ceylon Chamber of Commerce (CCC), to formally integrate the CCC-led ...

CDK Sandeep Jain on how Hybrid Intelligence and India’s IT talent are reshaping auto dealerships through AI-driven, ...

Ignite 2025 in Copenhagen, Denmark, establishing itself as a credible, forward-thinking artificial intelligence (AI) leader ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

The Government has recently unveiled 9 hotspot projects to enhance the travel experience for tourists while boosting ...

The Commercial Bank of Ceylon recently conducted a digital awareness initiative in Jaffna titled ‘Empower North: Accelerating ...

His Excellency Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), welcomed a high-level ...

Non-life insurance accounted for 55.95% of total premiums—slightly down from 58.14% the previous year Kampala, Uganda | ...

The Commercial Bank of Ceylon recently conducted a digital awareness initiative in Jaffna titled ‘Empower North: Accelerating Digital Excellence’ as part ...

Amazon CEO Andy Jassy announced that the company’s increasing reliance on artificial intelligence (AI) will lead to a reduction in its corporate workforce.