Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

CVS appears uniquely positioned to improve health outcomes, and we appreciate management's focus on better leveraging its assets through digital and other means to bring a more consumer-centric ...

Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest ...

Transforming Sales Through the Power of Perspective In the competitive world of sales, success often hinges on one’s ability ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

The ‘Pinnacle Sri Lanka 2024’ was held in grandeur recently, and this prestigious annual event is a hallmark celebration of excellence, recognizing organizations and ... NSB’s customer-centric ...

The future of customer-centric enterprises When CIOs and CMOs join forces, technology amplifies the voice of the customer and resonates across the organization. Businesses that nurture such ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

As public health experts had feared, he announced an order to withdraw the U.S. from the World Health Organization, a move he attempted to do during his first term that would have gone into effect ...

while also making the organization more efficient and aligned. We were fortunate to find a recently built campus in an ideal location that already has innovative and fun spaces where associates ...

However, many organizations face a fundamental challenge: while AI promises transformative benefits, customer skepticism and uncertainty often create resistance to AI-driven solutions. The key to ...