Key Points Lean Six Sigma is equipped with all the tools you’ll need to have happy customers. Any organization should focus ...

Many marketing organizations are playing a strategic role in helping to transform their companies from being operations- or product-centric to becoming more customer-centric. To have an impact on ...

Yet, if customer-centric sales strategies were truly in place, businesses would not be scrambling to repair damaged relationships or struggling with customer retention. The problem is not that ...