Amazon's AI review summaries are reshaping how shoppers define “value for money” and what that means for brands navigating ...

Brands that want to build and sustain customer lifetime value are putting personalization, AI and value-driven loyalty ...

Publishers and other providers of creative content now have the option to block AI crawlers from accessing and scraping their ...

Thoughtful "freebies" can deepen loyalty with your best customers—the key is to make rewards feel personal, purposeful and tied to the value your brand already delivers.

Multi-tiered entities (MTEs) offer businesses a sophisticated organizational structure with multiple layers of ownership and ...

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

As AI accelerates delivery, the pressure is on CX leaders to rethink how services are priced, delivered and trusted in the eyes of the customer.

Three-fifths (61%) of those who contacted their insurer received a reduction to the original price offered. The average ...

Not many restaurant chains have surged at the pace of Wingstop. Same-store sales climbed nearly 40 percent over the past two ...

TSMC manufactures the world's most advanced chips, especially those smaller than 5nm, positioning it as a leader in the ...

At dsm-firmenich, we are committed to strengthening our leadership as an innovation-driven consumer company—delivering ...