Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from ...

This article will highlight the unique roles of CEPs and CDPs, real-world use cases ... to facilitate and manage customer interactions across multiple channels, such as websites, mobile apps, social ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents.  Jotform found its roots as an online form builder that gave businesses and ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an upcoming release of the platform that will be capable of automatically routing ...