This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

sbank has significantly expanded its private banking capabilities by leveraging both physical branch transformations and ...

The customer engagement platform company beat adjusted earnings expectations and delivered strong revenue growth, but its dollar-based net retention rate slid.

Partner Program Guide includes looks at what channel program elements vendors wish more partners took advantage of.

TikTok’s algorithm prioritizes engagement, and likes are a key metric for boosting visibility. With millions of videos posted ...

Ever feel like no matter how much effort you put into X (or Twitter if you’re a purist), your follower count barely moves?

Braze furthers agentic AI innovation with acquisition of a leading AI decisioning company NEW YORK--(BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands ...

Learn more about whether RingCentral, Inc. or SoundHound AI, Inc. is a better investment based on AAII's A+ Investor grades, ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

What is lead scoring? Discover how it helps prioritize leads, improve sales efficiency, align teams, and boost conversions by ...