Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

New data reveals rising consumer openness to AI-assisted shopping and growing expectations for accuracy and seamless digital experiences AI is becoming an integral part of how people shop online, and ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge customers who come within 10 feet of them. Under the new policy, Target ...

Amazon accuses Perplexity of security risks, account access Says its Comet AI agent degrades customers’ shopping experience Earlier Perplexity called the move a threat to user choice Added that it ...

Many people feel that workers who provide exceptional service deserve a good tip. After all, they brought us everything we needed while we ate dinner, were friendly as they drove us to where we needed ...

CHATHAM COUNTY, Ga. — An 18-year-old man has died from injuries after a stabbing at a Georgia Walmart, according to police. The altercation happened Thursday night between the 18-year-old and a ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Wild video shows the moment a spat between two couples over a shopping cart turned to blows inside a Brooklyn Costco — with one injured man falling to the floor in the middle of an aisle. The mayhem ...

Places like thrift outlets and salvage operations can offer some of the deepest discounts available. NBC’s Vicky Nguyen joins TODAY to break down the art of bargain shopping with tips and resources to ...

Kohl's exceeded quarterly earnings expectations and plans to maintain momentum through increased promotions and deals. The company is focusing on "impulse buys" with expanded queuing lines in stores.

Lowe's is using AI to optimize store layouts and meet changing customer needs. Computer vision models can also offer a lot of potential for retailers. This article is part of "How AI Is Changing ...