From chatbots and ChatGPT to stocking and pricing in stores, AI tools are increasingly being used by Target, Walmart, Evereve ...

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Amazon has been using AI to improve the customer shopping experience for over 25 years. What began as machine learning algorithms to recommend books has evolved into AI-powered tools that help ...

Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge customers who come within 10 feet of them. Under the new policy, Target ...

Amazon accuses Perplexity of security risks, account access Says its Comet AI agent degrades customers’ shopping experience Earlier Perplexity called the move a threat to user choice Added that it ...

CHATHAM COUNTY, Ga. — An 18-year-old man has died from injuries after a stabbing at a Georgia Walmart, according to police. The altercation happened Thursday night between the 18-year-old and a ...

It started promisingly. I was on the hunt for a new dishwasher. The store was busy, but one associate went above and beyond. He didn’t just point me to the appliance aisle, but he walked with me, ...

Wild video shows the moment a spat between two couples over a shopping cart turned to blows inside a Brooklyn Costco — with one injured man falling to the floor in the middle of an aisle. The mayhem ...

Since its November 2022 launch, ChatGPT has become synonymous with general AI capabilities. Now OpenAI is extending its influence toward a new frontier: ecommerce. OpenAI has officially transformed ...

Places like thrift outlets and salvage operations can offer some of the deepest discounts available. NBC’s Vicky Nguyen joins TODAY to break down the art of bargain shopping with tips and resources to ...