With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Sitting near lakes, ponds and other waterways can serve as a source of rest and relaxation for many, but maintaining them can be quite the chore. Those looking for solutions to any problems that might ...

Krishna Raj Raja is at the forefront of this transformation. As the Founder and CEO of SupportLogic, he has built a company ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Saline County is making it easier than ever for residents to access information and connect with county services with the ...

You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information.

As manufacturing becomes increasingly complex and globally distributed, digital after-sales service is no longer a ...

Freshdesk also integrates a knowledge base and community forum for self-service, which Freddy AI can draw upon to answer customer questions. Algomo is an AI-first customer support platform focused on ...

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

Virgin Media O2, as part of its ongoing customer service transformation activity, has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...