A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

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GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Aussie dad Graham Cooke wants to support local online retailers, but a two-week back and forth did not give him much hope ...

Read the latest edition of Cyber Signals to learn how Microsoft is protecting its platforms and customers from AI-enhanced ...

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TSS Inc. is experiencing rapid growth due to its strong partnership with Dell, driving a 172% revenue increase in 2024 and ...

Newseria nie ponosi odpowiedzialności za treści oraz inne materiały (np. infografiki, zdjęcia) przekazywane w „Biurze Prasowym”, których autorami są zarejestrowani użytkownicy tacy jak agencje PR, ...

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