The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes waiting to reach customer service teams.

This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

In retail, where employees need to provide great customer service, the leadership style of managers can significantly affect workforce morale and the customer experience. We’ll look into four primary ...

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

In an uncertain economic environment in which overall consumer financial health, total deposits, annual household income and total investments are declining, ...

“We previewed the first steps of this new platform, focused on enhancing the customer service experience after a purchase has been made.” Zulily and Everlane, both of which sell products ...

TROY, Mich.: 27 March 2025 — In an uncertain economic environment in which overall consumer financial health, 1 total deposits, annual household income and total investments are declining, retail bank ...