AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

For every dollar you spend in pre-construction planning, you will recover an additional four to six dollars in productivity, said Kirk Alter, a Purdue University professor emeritus.

Braze furthers agentic AI innovation with acquisition of a leading AI decisioning company NEW YORK--(BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands ...

Running a medium-sized business requires the right software tools to streamline operations, enhance productivity, and improve ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The operational integration is an attempt to strengthen the integration of community grid staff members and power supply grid staff members. It is also an innovative practice to realize service ...

SK C&C announced on the 25th that it has embarked on the ‘Project First: corporations banking and marketing enhancement,’ ...

For the year ended 31 December 2024, 95.8% of the Group’s revenue from property management was from the projects under management in first-tier, new first-tier and second-tier cities in China. Revenue ...

Moovila, the leading AI-driven project automation platform for managed service providers (MSPs), has been named Innovative Vendor of the Year at the 2025 North America Spotlight Awards, presented by ...

FreshBooks is still a favorite accounting tool among service-oriented businesses and freelancers. The software doesn’t stay still and makes improvements for their customers as well. For example, the ...

We list the best CRM for small business, to make it simple and easy to set up and manage a contact platform for customers, staff, and suppliers. Customer Relationship Management (CRM) software’s ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...