In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...