Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Fintech company Klarna, known for its “buy now, pay later” services, is going back on its decision to replace human workers with Artificial Intelligence (AI). The company has previously claimed that ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...

Getting assistance at big-box stores can sometimes feel like a waiting game—especially at home improvement retailers like Lowe’s. There are ongoing complaints about understaffing. So, it’s not unusual ...