Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

According to the post, the customer ... service workers. The rise of "difficult customers" has placed increased pressure on restaurant staff, many of whom lack formal training in de-escalation ...