Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

According to the post, the customer ... service workers. The rise of "difficult customers" has placed increased pressure on restaurant staff, many of whom lack formal training in de-escalation ...

We ask the US envoy to Yemen, Tim Lenderking, where this escalation could lead. Also in the programme: NASA says it has successfully flown a space probe closer to the sun than ever before - one of ...

The company website offers sample contracts by state that detail ... HSA serves 26 states and Washington, D.C., and its customer service line is open 24/7.

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...