Self-service technology has sparked much controversy since its introduction into retail – but hospitality businesses are singing its praises. Alice Peacock reports.

Customer Service have been breathing new life into emo since they formed in Halifax, Nova Scotia in 2021. They channel an incredible amount of heart into everything they do from their 2024 debut EP ...

The new STB metrics, which began being collected in September 2024, establish baseline standards for on-time arrival ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Tofu, the unified AI platform for B2B marketing teams, today announced it has raised $12 million in Series A funding.

We recently published an article titled Why These 10 Dividend Stocks Are Declining? In this article, we are going to take a ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

CenterPoint natural gas customers in Evansville are dealing with "distribution and service charges" that are causing their ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. An important partner for any small business that sells to ...