Customer service is crucial to building brand loyalty, driving sales, and establishing your business reputation. Here's everything you need to know.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Customer Service Skills Definition. Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take ...

Friend, I know if you have been in existence for a decade or two you have, as I have, experienced the woes of so-called “customer service.”These are two words that shouldn’t need to be parsed.